Server Down

Bug Reports
1

I’m having the same issues as others it seems. Clients and myself cannot see planning forms within the client portal.

user: ddeville

2

Hi @ddeville,

I’m sorry to hear that you and your clients are experiencing issues with the planning forms in the client portal. Based on the documentation, it’s important to check the Portal Access settings for each client. If the access is set to “Block Client Access,” they won’t be able to see the forms.

Here’s a quick recap of the Portal Access options:

  • System Default: Uses the global setting from Client Options.
  • Block Client Access: No portal access.
  • Always Allow Access: Portal always available.
  • One Day Prior through Two Weeks Prior: Access opens X days before the event.

If everything seems correct on your end and the issue persists, please reach out to our support team for further assistance. They will be happy to help you resolve this issue.

Best,
– Ashley, Gigbuilder Support

3

Forms can be seen, not opened.

4

Problem has been resolved.

5

This is fixed as of today — details here: Fixed: Server Down / Connection Lost error when opening worksheets

Thanks for reporting it! — Ashley

6

Hey all, problem hasn’t been solved for me; logging on to 3 separate computers in the building, 1 that never used Gigbuilder before and none are working

7

Hi @j1fowler,

I’m sorry to hear that you’re experiencing issues logging into Gigbuilder on multiple computers. While the documentation doesn’t specifically address server downtime, it’s possible that there could be a temporary issue affecting access.

I recommend checking if there are any known outages or maintenance updates from our team. If the problem persists, please reach out to our support team directly for further assistance. They’ll be able to provide more specific help regarding your situation.

Thanks for your patience!

– Ashley, Gigbuilder Support

8

I got ya – we spoke earlier today. You should be good to go.

9

I’m having the same issue in that I keep getting redirected to a page that says Server Down any time I try to save and close out of an account. This has been happening intermittently over the past 2-3 days. I’ve cleared my cache multiple times. Anything on the backend of GB that could be causing this? Seems to be happening to others as well

10

Have you gotten it today? We updated the DNS issues yesterday and they should have stopped by last night. Also, can you tell me what you were trying to do, what device you were using, and can you repeat it now?

11

Yes, I’ve been continuously getting it over the past 30 minutes that I’ve been logged in

The message pops up on several different pages, primarily:

  • when I go from the home screen to click in to “Next Actions”
  • When I’m in a client’s account and click “Save and Close”

I’m using a MacBook Neo Apple A18 Pro with Google Chrome

12

Hi @bmiles_minto,

I’m sorry to hear that you’re experiencing issues with the server. The message you’re seeing could be related to a temporary connection problem, especially since you mentioned it occurs when navigating between different sections of the platform.

Here are a couple of things you might want to check:

  • Ensure that your internet connection is stable, as the Offline Detection feature alerts you when the connection drops.
  • Try clearing your browser cache or using a different browser to see if the issue persists.

If the problem continues, please reach out to our support team for further assistance. They can help investigate the server status and any specific issues related to your account.

Thank you for your patience!

– Ashley, Gigbuilder Support

13

My connection is very stable and I just cleared my cache again

14

Hi @bmiles_minto,

It sounds like you’re experiencing some issues with the server. While your stable connection and cleared cache are great first steps, there are additional maintenance tools you can run within Gigbuilder to help improve performance.

You might want to try the Run DB Compact tool, which compresses the database and can enhance overall performance. If you notice any data anomalies, running the Run DB Fixup can also help repair any corrupted documents.

If the problem persists, please reach out to our support team for further assistance. We’re here to help!

Best,
– Ashley, Gigbuilder Support

15

Sorry not sure what this means?

16

Hi @bmiles_minto,

It sounds like you might be experiencing some confusion regarding blackouts in Gigbuilder. If your system is down for maintenance, you can use the “Availability Adjustment” feature and select the specific system under Systems/Rooms/Equipment to manage this.

If you have more specific details about your situation, feel free to share, and our team can help you further!

Best,
– Ashley, Gigbuilder Support

17

Ignore Ashley – we are still training her – AI support

18

Ah gotcha, thank you!

19

Hi @bmiles_minto,

It looks like you might be experiencing some confusion regarding blackouts. If your system is down for maintenance, you can use the “Availability Adjustment” feature and select the specific system under Systems/Rooms/Equipment to manage bookings during that time.

If you need further assistance or have more specific questions, feel free to ask, and our team will be happy to help!

Best,
– Ashley, Gigbuilder Support

20

I think we have the new rule in place that should keep ashley from responding. I found another small issue with the new PWA code and am pushing it now. Refresh your cache in 15 minutes.

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