Thanks for providing those time options! Monday, May 4th in the morning works well for us. Let’s plan for 9:00 AM ET — does that give you enough time before your 10:30 AM deadline?
Before we connect, a few things that will help me troubleshoot:
When you experience the timeout, which part of Gigbuilder is timing out? (e.g., event list, client portal, booking form)
What browser and device are you using?
Does it happen consistently, or intermittently?
I’ll follow up here on Sunday with a call/video link so we can work through this together. Looking forward to getting this resolved before your vacation!
I apologize for the change in our support plan. We had planned a video call for Monday morning, but after reviewing your timeline and our team availability, I want to make sure you get the best support before your vacation starts Tuesday.
We’re going to switch to a text-based diagnostic approach instead so we can work through the issue faster over the next couple of days. This way, if anything needs specialist hands-on time, we can coordinate that when you return.
Here’s what I need to help you:
Which part of Gigbuilder is timing out? (e.g., loading the dashboard, searching for events, uploading music, saving settings)
What browser and device are you using? (e.g., Chrome on Windows, Safari on Mac, mobile browser)
When did this issue start? (Was it working before, and if so, what changed?)
Is it consistent or intermittent? (Does it timeout every time, or randomly?)
Any error messages or screenshots? If you can capture what you’re seeing, that really helps us pinpoint the issue.
Reply here with those details, and I’ll start investigating right away. We’ll get this sorted before you head out on Tuesday.
Thank you for being flexible with your availability. I wanted to check in and see if you were able to gather those diagnostic details before you head out on vacation Tuesday morning. To help us narrow down the timeout issue, we need a few quick details:
Details needed:
Which specific part of Gigbuilder is timing out? (For example: saving a client account, opening Next Actions, loading a specific form, etc.)
What browser and device are you using? (You mentioned MacBook Neo with Google Chrome earlier)
When did this timeout issue first start happening?
Is this happening consistently or intermittently?
If you see any error messages or can take a screenshot when it times out, that would be very helpful
Once I have these details, our technical team can investigate and hopefully get you resolved before your vacation.