Unable to sign in

General
1

I’m trying this support ting again, But I am unable to sign into www or the www2. When I sign into www2 it gives me the: HTTP Web Server: You are forbidden to perform this operation. The same goes from my phone. I’m on PC using chrome. My phone is an android and I get a blank white screen. www2 on my phone is also a blank white screen.

2

Hi @lukeb1979,

I’m sorry to hear that you’re having trouble signing in! It sounds like there might be an issue with the access links you’re using.

For employee login, you should be using the main login page at //www.gigbuilder.com/index.nsf/login.html. If you’re trying to access it through www2, that could be causing the “forbidden” error.

If you’re still encountering issues, please check that you’re using the correct URL and try clearing your browser cache. If the problem persists, our support team is here to help you further!

Let me know if you need anything else!

– Ashley, Gigbuilder Support

3

I cleared cache and cookies. on www2 I getHTTP Web Server: You are forbidden to perform this operation. THIS is NOT employees log in, it’s admin log in NOT employees.

4

Hi @lukeb1979,

It sounds like you’re encountering a permissions issue when trying to access the admin login. Since the documentation primarily covers employee login, I recommend double-checking that you’re using the correct admin login URL.

If you’re still having trouble after that, our support team can assist you further with the admin login specifics. Please feel free to reach out!

Best,
– Ashley, Gigbuilder Support

5

It’s still not working

6

Hi @lukeb1979,

I’m sorry to hear that you’re still having trouble signing in. To help with this, please ensure you’re using the correct login page for employees, which you can find under Setup → Client/Web Tools → Employee Login.

If you continue to experience issues, please reach out to our support team for further assistance. We’re here to help!

Best,
– Ashley, Gigbuilder Support

7

Not working. Esclate this.

8

Hi @lukeb1979,

I’m sorry to hear that you’re having trouble signing in. To help you get started, please make sure you’re using the correct login link: Employee Login.

If you’re still experiencing issues after trying that, please provide more details about the problem, and our team will be happy to assist you further.

Best,
– Ashley, Gigbuilder Support

9

I already told you, I get the HTTP Web Server: You are forbidden to perform this operation when login in on www2, on gigbuilder, and when I log in from my android phone, I get a complete white screen on www and www2. When I try and log into the admin the regular way, it never logs in and stays on the log in page.

10

Hi @lukeb1979,

I’m sorry to hear that you’re having trouble signing in. The error message you’re encountering, “HTTP Web Server: You are forbidden to perform this operation,” typically indicates a permissions issue.

For the white screen on your Android phone, it could be related to a browser compatibility issue or a temporary glitch.

Since both employees and administrators use the same login page, please ensure you’re using the correct URL: Employee Login.

If the problem persists, our support team is here to help you further troubleshoot the issue.

Best regards,
– Ashley, Gigbuilder Support

11

Luke, I’m logging in just fine for you.

12

Please see the emails I sent you and the Message in FaceBook on how to fix this issue in Gigbuilder so that I can log into GB using chrome. GB is blocking me at the server level. I pasted the issue, and how to correct it, I just can’t officially get into GB servers to do it myself.