I sent a SMS though gigbuilder and I get a notification at the top when I login but should I not get a text on my phone that the person replied back to my txt?
Hi @DjGeekusa,
When you send an SMS through Gigbuilder, you should receive a notification in the system, but replies from your clients may not automatically come to your phone as a text message. To ensure you receive SMS alerts, you need to check the settings in the System Notifications section.
Make sure your mobile phone numbers are set to permit SMS. If they are set to “No SMS,” you won’t receive text replies.
If you need further assistance with this setup, feel free to reach out, and our team will be happy to help!
Best,
– Ashley, Gigbuilder Support
Where do I set permit SMS number?
Hi @DjGeekusa,
To set the SMS number for your Gigbuilder account, you can navigate to the Company Information section under System Notifications. There, you will find fields labeled Mobile Phone 1 / 2, where you can choose to permit SMS for each number.
Additionally, if you’re looking to configure which outgoing SMS number your clients see, you can do that in the SMS Number Configuration section. You have the option to select from three different numbers.
If you need further assistance or have more specific questions, feel free to reach out!
Best,
– Ashley, Gigbuilder Support
@admin I have permit SMS set but I do not think it’s working. Does something else need to be sit on like the client or event?
Hi @DjGeekusa,
It sounds like you’ve set the SMS permissions, but there are a couple of things to check to ensure everything is working smoothly:
-
Client or Event Settings: Ensure that the specific client or event is also set to permit SMS. Each client or event can have its own SMS settings, so double-check those configurations.
-
Send SMS Links: It’s recommended to enable the “Send SMS Links” option in the System Notifications section. This ensures that SMS messages include a clickable URL to the event, which can help with delivery.
If you’ve checked these and are still having issues, feel free to reach out to our support team for further assistance!
Best,
– Ashley, Gigbuilder Support
Ashley is first level support – seems we may have a bug. What exactly isn’t working and what can I do to repeat it?
I send a text through gigbuilder to one of my clients for one of the events in a couple days later I never got a text on my cell phone saying that I had a reply back from that person but when I logged into gig builder I did have a notification on the top right-hand corner saying that he had replied back to my text but I never saw it on my phone
Hi @DjGeekusa,
It sounds like you might be experiencing an issue with SMS notifications. While Gigbuilder does send notifications for replies to your texts, it seems that you may not have received the SMS on your phone.
Here are a couple of things you can check:
-
Mobile Phone Settings: Ensure that your mobile phone numbers are correctly set up in the System Notifications section. Each number can be configured to permit or block SMS notifications.
-
Send SMS Links: If you want to ensure that your clients receive clickable links in their texts, make sure the “Send SMS Links” option is enabled.
If everything seems correct and you’re still not receiving SMS replies, please reach out to our support team for further assistance. They can help you troubleshoot this issue more thoroughly.
Let me know if you have any other questions!
– Ashley, Gigbuilder Support
Thanks for reporting this, Charles. I understand how frustrating it is when incoming replies appear in your Gigbuilder notifications but don’t forward to your phone — you shouldn’t have to constantly check the CRM to catch client replies.
I’ve escalated this directly to our technical team so they can investigate the SMS reply forwarding. They’ll check why the incoming texts aren’t reaching your phone while the notifications are still appearing in the system.
You should hear back from them shortly.
— Ashley, Gigbuilder Support
Hi @DjGeekusa,
Thank you for providing those details. Our technical team is actively investigating the SMS reply forwarding issue you described. This is clearly a bug — when your client replies to an SMS you sent through Gigbuilder, the reply should arrive on your phone as a text message, not just as a notification in the system.
We are working on identifying the root cause and will have either a fix or a clear timeline for you by end of business tomorrow (2026-04-13).
I appreciate your patience while we dig into this. You can expect an update soon.
— Ashley, Gigbuilder Support
Status Update – 2026-04-11 Evening
Hi @DjGeekusa,
Thanks for providing those details. We have confirmed the issue: when you send an SMS through Gigbuilder, client replies show up in your Gigbuilder notifications, but they are not automatically forwarding to your phone as text messages.
Our technical team is actively investigating the root cause of the SMS reply forwarding functionality. This appears to be a legitimate bug in how we handle incoming SMS replies.
What to expect:
You will receive either:
- A fix or workaround to enable SMS forwarding, OR
- Confirmation if this is a known limitation (with explanation), OR
- A specific timeline for when we expect to have this resolved
Expected by: End of business tomorrow (2026-04-13)
In the meantime: You can still see all SMS replies in your Gigbuilder inbox by checking the notification indicator at the top right of the screen. This is where replies are currently being delivered.
We appreciate your patience while we investigate, and we will follow up with you as soon as we have technical findings.
— Ashley, Gigbuilder Support
Status Update — 2026-04-12
Hi @DjGeekusa,
Thank you for providing those detailed troubleshooting steps. Our technical team is actively investigating the SMS reply forwarding issue you described.
What we know:
When you send an SMS through Gigbuilder and a client replies, the reply notification appears in your Gigbuilder inbox (top right), but the actual SMS reply does not forward to your phone as a text message.
What we are doing:
Our development team is reviewing the SMS reply forwarding system to determine if this is a bug that can be fixed, or if it is a limitation of how our SMS system currently handles inbound replies.
Next steps:
You can expect a full update from us by end of business tomorrow (2026-04-13) with either:
- A fix or workaround you can implement, OR
- Confirmation of the root cause and a realistic timeline for resolution, OR
- Information about the SMS feature’s current capabilities
In the meantime, continue checking your Gigbuilder inbox notifications for SMS replies — they will appear there even if they are not forwarding to your phone.
Thank you for your patience while we investigate.
— Ashley, Gigbuilder Support
I have this request and will take care of it as soon as we complete the client payment forms.
1 Like
Thank you so much @admin
Hi @DjGeekusa,
You’re welcome! To send SMS through Gigbuilder, you can set up your mobile phone numbers for SMS and voice call alerts in the Company Information section under System Notifications. You can choose to permit SMS for each number individually.
Additionally, you can automate SMS messages using the Scheduled Text Messages feature, which allows you to send reminders and notifications based on event triggers.
If you have more specific questions or need further assistance, feel free to ask!
Best,
– Ashley, Gigbuilder Support
I have the same issue. I do not know if the client is responding to TEXT MESSAGES sent from Gigbuilder as i do not see any notifications.
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@admin can we get an update on this?
Its on my list – still finishing up issues with customer payments.
Thank You So much…….