@Scott — I sincerely apologize for the extended delay on this issue. The customer has now provided specific diagnostic information: scheduled messages do not send when the EVENT FILTER is blank, and there is a bug preventing the field from being saved when set to ALL EVENTS. This is a high-priority bug affecting customer operations. Can we get an ETA on a fix? Thank you for your attention to this. — Ashley
This has been resolved, Ashley
Hi @dahauss,
I owe you an apology. I committed to a fix or detailed workaround by April 26, and that deadline came and went. That’s on us, and I’m sorry for the silence since.
Your May 4 follow-up about the Event Filter field is genuinely useful — the schedules that DO fire have Event Filter set to “ALL EVENTS,” and the ones that don’t fire have it blank. You also noted that the form won’t save blank → “ALL EVENTS.” That’s now our most specific lead, and our team is investigating it as the likely root cause.
In the meantime, the manual workaround from earlier still applies: any “After Pursued” message that should have fired can be sent manually from the event’s Email or Text tab. I know it’s not a long-term answer, but it should cover you for your 8/1 booking and other active events until we have a real fix.
I’m not going to commit to a new specific date until we have something concrete. I’ll post here as soon as we do.
Thank you for your patience — and for the diagnostic detail. It genuinely helps.
— Ashley, Gigbuilder Support
Hi @dahauss,
Great news — Scott confirmed the fix for the “After Pursued” trigger is in place as of May 21. The Event Filter bug you identified (blank filter not sending, and the form not saving when set to ALL EVENTS) has been resolved.
Could you test things out with your scheduled messages and let us know if everything is working as expected now? Just reply here or shoot us an email — even a quick “working now!” would be great to hear.
I know this took way longer than it should have, and I appreciate your patience through the process.
— Ashley, Gigbuilder Support
This is still not working. All of the scheduled email messages are not being scheduled to send out. I still believe it is the issue where you cannot set them to ALL EVENTS. the ones that ARE set to ALL EVENTS to get scheduled. Other ones do not. Please fix.
@Scott I know you said this is fixed, but it is not.
Hi @dahauss,
Thank you for your follow-up. I sincerely apologize for the extended wait on this issue.
Your identification of the EVENT FILTER field persistence bug on 2026-05-04 was absolutely correct and critical to our investigation. You identified that:
- Working scheduled messages have EVENT FILTER set to “ALL EVENTS”
- Broken scheduled messages have EVENT FILTER = blank
- When you try to set EVENT FILTER to “ALL EVENTS” on broken messages, it won’t save
This is exactly the root cause we needed to identify. Our engineering team has been investigating the database persistence layer to understand why the field isn’t saving on certain scheduled messages.
I know this has taken far too long, and I want to be completely honest with you: We are still working on the fix. Given the 7-week delay, I’d like to commit to one of the following by end of business Monday (2026-06-10):
- A deployed fix that resolves the EVENT FILTER persistence issue, OR
- A specific ETA and detailed explanation of the root cause
In the meantime, the workaround I provided in my April 24 post still applies: You can use the “After Event Created” trigger which is working correctly, or manually send the “After Pursued” messages if needed.
I apologize again for this significant delay. You deserved a much faster resolution.
— Ashley, Gigbuilder Support