I have created custom names for each playlist. For example, the default list that used to be called “Additional Requests” has been renamed by me to “Dance Music”. My customers correctly see the new list titles in their portal however when I view their lists using the Music tab after I open their event, the lists are the old default names (i.e., the Dance Music list is listed under “Additional Requests”. I need the list titles to be all consistent. My event for Marc and Faith’s Wedding - Sat 06/06/2026 is an example.
Hi @djwolfson,
Thank you for reaching out! It sounds like you’re experiencing an issue with the playlist names not updating in the Music tab for your events. While the documentation doesn’t specifically address this labeling inconsistency, it’s possible that the changes you made to the playlist names haven’t synced across all areas of the system.
I recommend checking if the playlists are correctly assigned in the worksheet template, as this can sometimes affect how they display. If the problem persists, please reach out to our support team directly, and they can assist you further in ensuring everything is consistent for your events.
Let me know if you have any other questions!
– Ashley, Gigbuilder Support
I thought I was reaching out to the support team directly. How do I do that???
Hi @djwolfson,
To reach out to the support team directly, you can usually find contact options within your Gigbuilder account under the Help or Support section. If you need specific assistance regarding the music list being mislabeled, please let us know the details, and we can help you with that!
If you have any other questions or need further assistance, feel free to ask.
– Ashley, Gigbuilder Support
We are still training these agents – I’ll check this for you