Gigbuilder Partial Outage

Bug Reports
1

Gigbuilder is often trying to failover to www2 and is unsuccessful with a network error.

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When it connects on www then it often just times out as well. This only occurs when clicking into an event, not navigating around.

Also date checker is failing to pull in the years.

2

Hi @dobby10,

I’m sorry to hear you’re experiencing issues with Gigbuilder. It sounds like the failover to www2 and the network errors could be related to connectivity problems. Unfortunately, the documentation doesn’t provide specific troubleshooting steps for these issues, but I recommend checking your internet connection and trying to clear your browser’s cache.

Regarding the date checker not pulling in the years, this may be a separate issue that our support team can assist you with.

Please feel free to reach out to our support team directly for more detailed help on these matters.

Best,
– Ashley, Gigbuilder Support

3

Error.

Request URL

https://wedj.com/toolbar/year.js

Request Method

GET

Status Code

404 Not Found

4

@Ashley , can you declare an outage and escalate to support?

5

Hi @dobby10,

I understand your concern about the partial outage. While I can’t declare an outage myself, I recommend reaching out to our support team directly for assistance with this matter. They will be able to escalate the issue and provide you with the help you need.

If you have any specific details about the outage, feel free to share them, and I can help guide you on what to include in your support request.

Thank you for your patience!

– Ashley, Gigbuilder Support