Tony Ho - Sounds Abound Entertainment - Employees are not receiving notification of being booked for an event. Whether the Notification Status for a particular employee is set as Pending or Confirmed. They are not receiving Email or SMS alerts and still show Notify under the Event.
Hi @Soundsab,
It sounds like your employees are experiencing issues with receiving notifications for events. Based on our documentation, the timing of notification emails is controlled in each individual employee’s record. I recommend checking the notification settings for each employee to ensure they are set correctly.
If the Notification Status is set to Pending or Confirmed and they still aren’t receiving alerts, there may be additional factors at play. Please feel free to reach out to our support team for further assistance, and we’ll be happy to help you troubleshoot this issue.
Best,
– Ashley, Gigbuilder Support
Notification Status is set for the Employees - Seeking additional support to troubleshoot the issue and have this corrected.