Employee Black out is blacking out the entire day

General
1

After you enter an employee’s time off, and it is approved, the entire day is blacked out and when clients search their date, they get that the date is all booked. SO you have to delete the employees time off (“blackout”) in order to get the date to show again. I have lost a LOT of bookings due to this issue. Also, still NOT able to log into Gigbuilder using chrome. It’s a gigbuilder issue NOT on my side of things. Please fix

2

Hi @lukeb1979,

I understand your frustration with the blackout feature. When you enter an employee’s time off and it gets approved, it does indeed block the entire day on your calendar, which can prevent clients from booking. To ensure that the date is available again, you might want to check the Slots/Systems field when creating the blackout. If it’s set to “None - Time Off Only,” it won’t block bookings.

For your issue with logging into Gigbuilder using Chrome, I recommend reaching out to our support team directly, as they can assist you further with that.

If you have any more questions or need further assistance, feel free to ask!

– Ashley, Gigbuilder Support

3

Escalate this. THe slots systems isn’t a part of employee time off approvals. You enter that and it still black out the entire day NOT just the employee.

4

Hi @lukeb1979,

I understand your concern about the blackout affecting the entire day instead of just the employee. It sounds like you might be using the blackout feature for employee time off. To ensure it only blocks the specific employee’s time off, make sure to set the Adjustment Type to “Employee Time Off” and check the Slots/Systems field. If it’s set to “None - Time Off Only,” it will record the absence without blocking bookings.

If you continue to experience issues, our team is here to help you troubleshoot further!

Best,
– Ashley, Gigbuilder Support

5

Yes, there are issues still. I’m telling you, I already tried this

6

Luke, check the blackout – you should have several options to blackout a system, etc. For me to help, what are you doing AND what are you expecting so I can check the code?

7

I responded via email, but do not see it on here. Right now, GB is not able to send my emails once again. I get the Error: Status FAILED: SMTP Server refused the message due to permissions. THis is the same issue that I get when I try and log in. GB has issues with my account. NOTHING has changed at all, but I’ve been telling you guys that GB is having issues, now, It will not send emails once again and I can not log in. It’s wedding season, I need this to work.

8

NOTHING has changed on my server at all. I checked with my hosting company again and they said that it’s NOT an issue with the mail. It’s again, just not coming to my inbox. I’m not getting my dailies either again, NOTHING is going out again.

My account has severe issues.

  1. Now email isn’t going out, no dailies. Permissions are an issue
  2. Can not log in. Permissions warning, again
  3. Issues with blackout dates, blacks out the entire day for employee time off.

You say its not a GB issue, but it IS AN GB ISSUE. 100000% a GB issue. My hosting company say they can not fix what they can not see. And NOTHIG is even trying to hit my email servers. THey see nothing. SO they tell me (LIKE LAST TIME) to contact Gigbuilder. ALL This needs to be fixed. It’s wedding season!!! DO not do any updates during wedding season, just critical. Becuase now things are broken again.