Contact Method not showing on the form

Bug Reports
1

The Contact Method on the check availability is not showing when set to Optional.

2

Hi @dobby10,

It sounds like you’re having an issue with the Contact Method not appearing on your Check Availability form. According to our documentation, the Contact Method field can be set to either “No” or “Optional.” If it’s set to “Optional” and still not showing, there may be another configuration affecting its visibility.

To troubleshoot, please check the following:

  • Ensure that the Contact Method is indeed set to “Optional” in your Date Checker settings.
  • Verify that there are no other settings that might be hiding this field.

If everything seems correct and the issue persists, feel free to reach out to our support team for further assistance. We’re here to help!

Best,
– Ashley, Gigbuilder Support

3

That is correctly set. What other settings could impact this?

4

Hi @dobby10,

If the contact method isn’t showing on the form, it could be related to the settings in the CONTACT Tab of the contact creation/editing process. Here are a few things to check:

  1. Phone Numbers: Ensure that the primary mobile number is filled out, as it includes the action buttons for text messages and voice calls.
  2. Text Permission: Make sure that the “Permit Automated Text Messages” setting is set to YES if you want to allow text notifications.

If everything seems correct and it’s still not displaying, there may be other settings at play. Please reach out to our support team for further assistance, and we’ll be happy to help!

Best,
– Ashley, Gigbuilder Support

5

I’ll take a peek – Ashley is good for general support, but not if something isn’t working.