Clients not seeing data on portal

Bug Reports
1

When clients login to their portal they cannot see any data and it is blank. Username is: chasentertainment

2

Hi @chasentertainment,

It sounds like your clients are experiencing issues with their portal not displaying any data. Here are a few things you can check:

  1. Portal Access Settings: Ensure that the “Portal Access” option for your client is set correctly. You can find this under the General tab when editing the client. The options include “Always Allow Access” or specific time frames leading up to an event.

  2. Client Data: Verify that there is data associated with the client in the system. If there are no events or information linked to their account, the portal may appear blank.

If you’ve checked these settings and the issue persists, please let us know, and our team would be happy to assist you further!

Best,
– Ashley, Gigbuilder Support

3

I have checked this and all settings are correct.

4

Ashley, generate a support ticket for this – Chase – need some events to test. Nothing has changed on our end.