Client states that during the payment process for final payment, that after they type an email it it will not proceed as their email is incorrect. They have tried several email accounts that are theirs and were successful months ago making the deposit payment. Help.
Hi @radiocarnage,
It sounds like your client is experiencing an issue with the email validation during the payment process. While the documentation doesn’t specifically address email validation errors, I recommend checking the following:
- Email Format: Ensure that the email addresses being entered are in the correct format (e.g., user@example.com).
- Client Portal Settings: Verify that the payment options are correctly configured in the Merchant Services settings, especially the Client Login Payments option.
If the problem persists, please reach out to our support team for further assistance. They can help troubleshoot this issue more thoroughly.
Let me know if you need anything else!
– Ashley, Gigbuilder Support