Client cant.login

General
1

Client Colleen Dillon for this Saturday can’t login to event. I have confirmed this.

User cmoore

Madcap Milwaukee

2

Hi @cmoore,

I’m sorry to hear that Colleen Dillon is having trouble logging into her event. There are a few things you can check:

  1. Access Lockout Controls: Ensure that the pre-event access settings allow her to log in. If the event is too close, she may be locked out based on your settings.

  2. Client Portal Link: Make sure she is using the correct login link. You can provide her with this link: Client Login.

If these steps don’t resolve the issue, please let us know, and our team will be happy to assist further!

Best,
– Ashley, Gigbuilder Support

3

The lockout only prevents changes correct? She should still be able to login and print documents.

4

Hi @cmoore,

You’re correct that the lockout primarily prevents changes to the client’s portal. However, clients should still be able to log in and view or print documents, depending on the access settings you have configured.

If your client is experiencing issues logging in, it might be helpful to check the specific access settings for their account or reach out to our support team for further assistance.

Let me know if you need any more help!

– Ashley, Gigbuilder Support

5

Settings checked and still unable to login

6

Why not change the settings to see if her being able to edit would make it so that you can print too in the meantime tell Scott to look at it