Hello, it says that my account is past due, however there are no invoices or any information under
subscription level
Next payment due
Subscription status
Base payment amount
Hi @coastaldjs,
I understand your concern about the past due notice without any visible invoices or subscription details. It sounds like there might be an issue with your payment method, which can sometimes lead to limited access.
Please check your Billing page to see if there’s an unpaid invoice listed. If you find one, you can click “Pay” and update your payment information. If there’s no invoice after refreshing the page, it might be a temporary delay, so give it a bit of time and check back.
If the issue persists, please reach out to our support team, and we’ll be happy to assist you further!
Best,
– Ashley, Gigbuilder Support
Will wait for invoice
Hi @coastaldjs,
Thank you for your patience! Invoices are typically generated after a payment is processed. If you’re waiting for an invoice, it may take a little time to appear in your account.
If you don’t see it after 24 hours, please feel free to reach out to our support team with your payment confirmation, and we’ll be happy to assist you further!
Best,
– Ashley, Gigbuilder Support
Hello, it now shows up for me to get a new plan and that I do not have a “user found”
My account is still not showing up. Please support as the instructed information did not work.
Hello, I am going on multiple days now, of no assistance on my account.