AI Chatbot added to my website does not provide correct information. Someone asked if I provided Dj services in Philadelphia and it told me I do not.. I am in the NJ and PA area. How do I resolve this so it provides correct info?
Hi @dahauss,
It sounds like the Sales Assistant on your website might not be configured correctly to reflect your services. To address this, you can customize the chatbot’s personality to better match your offerings and tone.
You can do this by using the “Define Below” option to describe the desired tone, such as “Friendly and professional, ready to assist with DJ services in NJ and PA.” This should help the chatbot provide more accurate information.
If you need further assistance or if the issue persists, feel free to reach out, and our team will be happy to help!
Best,
– Ashley, Gigbuilder Support
Problem found and fixed – there was a hardcoded address left over from testing. Moving to Production now.
it says we provide a 50 mile radius. How do I adjust the distance?
Service Area – settings → company
Great. Thank you .. Now if you can fix the other CHATBOT issues with it not knows what services we offer…