I just tested the AI agent on my website and every question I ask it replies {no reply]. This was working a week ago. What happened? No agent at all is better than one that doesn’t work at all. Please fix ASAP. Thanks.
Hi @djwolfson,
I’m sorry to hear that your AI agent is not responding as expected! Based on the information you provided, there could be a few reasons for this issue.
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Plan Limitations: If your account is on the Basic plan, please note that it does not include AI features. Upgrading to the Pro or Premium plan will enable these capabilities.
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Webhook Issues: If you’ve shared the MCP webhook with a third-party tool, ensure that the token is entered correctly and the URL hasn’t been truncated. You can copy the exact URL from the AI Services page.
If neither of these solutions resolves your issue, please reach out to our support team for further assistance. We’re here to help!
Best,
– Ashley, Gigbuilder Support
Ashley, I would think you would know that I have a top tier plan, so that is not the issue. And as I mentioned, it was working last week so I wouldn’t think the link is incorrect now - I have not changed it.
Hi @djwolfson,
Thanks for reaching out! Since you mentioned that you have a top-tier plan, it sounds like the issue might not be related to your subscription.
If the AI features were working last week and you haven’t changed anything, it could be worth checking the MCP webhook to ensure the link is still correct. Sometimes, tokens can be entered incorrectly or URLs can get truncated. You can try copying the exact URL from the MCP Webhook field and re-entering it.
If you need further assistance, feel free to provide more details, and our team will be happy to help!
Best,
– Ashley, Gigbuilder Support
I need futher assistance.
I have the same issue. It was working a week ago. Did my plan change?
FIXED – issue was with a master key process sending the wrong authentication data. Everyone should be fine now.
@Scott Thanks!!! It is working!!!
I’m glad it is now fixed. You said Ashley would have fixed it quickly if I opened a ticket. She didn’t. In fact she claimed I had a BASIC plan which is why it was not working for me, I was logged and it showed my username in the ticket. If she was so capable, she should at least have known I had a top tier plan and this should have worked for me. She doesn’t seem to be as capable as you are hoping she is.
Ashley is first level support and tries to help you navigate Gigbuilder; however, it can take her a bit to figure its a bug. If you POST in the Bug Reports, it automatically generates a ticket instead of a support response.
@Scott my IA agent stopped working again. You had fixed it and yesterday I confirmed it was working. Now it’s not. username is djwolfson, company is Solid Gold Productions
