Website Loading Error

Bug Reports
1

Tony Ho - Sounds Abound Entertainment - Http Error 500 upon visiting website.

Error Message Gigbuilder
Error Message Gigbuilder876×397 18.8 KB

2

Hi @Soundsab,

I’m sorry to hear you’re experiencing an HTTP Error 500 on your website. This type of error can often be related to configuration issues, especially if it occurred after a restore operation.

Based on our documentation, one common cause is that the site URL may have been incorrectly set to the server user directory path. This can lead to assets being requested from the wrong location, which might trigger a 500 error.

Here are a few steps you can take to troubleshoot:

  1. Check the wp-config.php file for the WP_HOME and WP_SITEURL constants. Ensure they are set to your actual domain.
  2. Verify the database settings for siteurl and home to ensure they match your domain.
  3. Review your .htaccess file for any incorrect rewrite rules that may be pointing to the user directory.
  4. Run a search-replace in your database to ensure all references to the user directory are updated to your actual domain.

If you need further assistance with these steps or if the issue persists, please reach out to our support team, and we’ll be happy to help you resolve it!

Best,
– Ashley, Gigbuilder Support