Song Selection down

General
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I have a client currently trying to select song and this error is coming up.

user: ddeville

2

Hi @ddeville,

I’m sorry to hear that your client is experiencing issues with song selection. The error might be related to the configuration of the Song Request System. Here are a couple of things you can check:

  1. Music Request Limits: Ensure that the limits for each category (Must Play, Should Play, DO NOT Play, etc.) are set correctly. You can adjust these limits in the Song Request System settings.

  2. Spotify Integration: If your client is trying to use Spotify playlists, make sure that the appropriate settings for allowing playlist uploads or integrating Spotify playlists are enabled.

You can find these settings under Setup → Client/Web Tools → Song Request System.

If you need further assistance or if the error persists, please let us know, and our team will be happy to help!

Best,
– Ashley, Gigbuilder Support

3

No Ashley, that’s not the issue at all.

4

Hi @ddeville,

I understand that you’re facing an issue with song selection. While I can’t see the specific details of your problem, here are some common issues related to song selection that might help:

  • Client submitted song requests that aren’t in the library: Make sure to track these requests using the Purchase Manager.
  • Explicit songs appearing in the client request portal: Check if the explicit content filter is enabled in Media Setup.
  • Client submitting too many song requests: You can set a Client Request Limit in Media Setup.
  • Music library is empty: Ensure you’ve imported songs either from a spreadsheet or the Gigbuilder Database.

If these don’t address your concern, please provide more details, and I’ll be happy to assist further!

Best,
– Ashley, Gigbuilder Support

5

But you CAN see the issue. I attached a screenshot of the problem. A problem just like you. An AI agent isn’t helpful at all, in fact you’re useless. And I’m driving myself crazy typing with a non human. This is terrible.

6

This snuck in when we were fixing an issue with auto emails – it was resolved within an hour. If you still are having issues, reply - otherwise I’ll have ashley close this in a day.