Overcharged

General
1

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Hi Ken. my base pay is listed as $199.95, but I was charged 299.95. Can we please adjust a refund?

2

Hi Tommy,

I understand your concern regarding the discrepancy in your charge. It looks like your base pay is set at $199.95, but you were charged $299.95.

While the documentation doesn’t provide specific details on handling overcharges, it does mention that if you don’t see the invoice in your history, there may be a delay in processing. I recommend checking your Billing page for any updates.

If the issue persists, please reach out to our support team with your payment confirmation, and they will be happy to assist you further with the refund process.

Best regards,
– Ashley, Gigbuilder Support

3

You were not overcharged. Your company has been on a grandfather plan for years which ended January 1st. I can move you to another plan or extend your time once (so you’ll basically pay the same), but we cannot continue to run a business on 2015 rates. Emails were sent back in August.

4

What are the plan options? I’d prefer not to pay more. I don’t use any Game or AI options.

Also, I have not been paying the same since 2015. I was charged $120 in 2018 and that increased to $150, then $200… I feel like another $100 jump is too significant when I want to use the same tools and features I used in 2018, and nothing more. Please let me know what options I have to keep the cost the same.

Thank you

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5

In addition, the reason I stated I was overcharged is because this says my base base pay is $199.95 here in my subscription status. But I was charged 299.95.

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6

Bump? Can I please connect with someone about this. Thank you