Mr. Mike (seethedjs) has expressed extreme dissatisfaction with Gigbuilder’s customer support. He was placed on hold for over 40 minutes for a call with ‘Ken’ that was never answered. Additionally, he sent two emails to ‘Ken’ yesterday which also went unanswered. Mr. Mike is unable to set up his account because the ‘setup wizard is not allowing me to save settings’ (404 error previously noted), creating a circular dependency where the product is unusable without setup, but setup is inaccessible/unresolvable through support.He has indicated that this experience has led him to abandon the hold and is considering discontinuing his use of Gigbuilder for his company’s needs. This is a critical issue impacting customer retention and satisfaction.Immediate action is required to address Mr. Mike’s setup issue and the systemic problems within support that led to this experience. His full communications with the AI assistant detail the extent of his frustration.