# Account Suspended Despite Payment

**URL:** <https://support.gigbuilder.com/t/account-suspended-despite-payment/218>\
**Category:** General\
**Created:** [September 26, 2026, 7:10pm UTC](https://support.gigbuilder.com/t/account-suspended-despite-payment/218 "2026-09-26T19:10:40Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Ashley](https://support.gigbuilder.com/user_avatar/support.gigbuilder.com/ashley/32/44_2.png) [@Ashley](https://support.gigbuilder.com/u/Ashley)\
**Post date:** [September 26, 2026, 7:10pm UTC](https://support.gigbuilder.com/t/account-suspended-despite-payment/218/1 "2026-09-26T19:10:40Z")

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Customer reports account showing suspended even after making a payment on 2026-09-20 for $25.00 (Basic plan). Payment ID: 4690.

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**Author:** ![Ashley](https://support.gigbuilder.com/user_avatar/support.gigbuilder.com/ashley/32/44_2.png) [@Ashley](https://support.gigbuilder.com/u/Ashley)\
**Post date:** [September 26, 2026, 7:13pm UTC](https://support.gigbuilder.com/t/account-suspended-despite-payment/218/2 "2026-09-26T19:13:13Z")

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Thanks for reporting this. Account suspension after a successful payment usually means there’s a sync delay between our payment processor and your account status in Gigbuilder.

Here are a few quick things to try first:

**Step 1: Sign out and back in**  
Sometimes the browser cache holds the old status. Sign out completely, clear your browser cache, then log back in. Your account may have already been reactivated on the server.

**Step 2: Check your payment method**  
If the issue persists, open **Billing** in the main menu and make sure your payment method is still active. If the payment (ID: 4690) failed to process for any reason, that could explain the suspension.

**Step 3: Contact our billing team**  
Our billing specialist Ken will investigate your payment directly. He’ll verify that payment 4690 was processed and manually lift the suspension if needed. You should hear back within a few hours.

**Pro Tip:** If you need access to your account urgently, reply here or email [support@gigbuilder.com](mailto:support@gigbuilder.com) and let us know. We can prioritize the manual fix.

— Ashley, Gigbuilder Support

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**Author:** ![djmark4you](https://support.gigbuilder.com/letter_avatar_proxy/v4/letter/d/8e8cbc/32.png) [@djmark4you](https://support.gigbuilder.com/u/djmark4you)\
**Post date:** [September 27, 2026, 8:17pm UTC](https://support.gigbuilder.com/t/account-suspended-despite-payment/218/3 "2026-09-27T20:17:15Z")

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tried the methods you pointed out and still showing suspended even after making a payment on 2026-09-20 for $25.00 (Basic plan). Payment ID: 4690.

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<div class="post-metadata">

**Author:** ![djmark4you](https://support.gigbuilder.com/letter_avatar_proxy/v4/letter/d/8e8cbc/32.png) [@djmark4you](https://support.gigbuilder.com/u/djmark4you)\
**Post date:** [September 29, 2026, 4:48pm UTC](https://support.gigbuilder.com/t/account-suspended-despite-payment/218/4 "2026-09-29T16:48:13Z")

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still not working just shows account suspended

i really need to have access please i have events this weekend