Customer reports account showing suspended even after making a payment on 2026-09-20 for $25.00 (Basic plan). Payment ID: 4690.
Thanks for reporting this. Account suspension after a successful payment usually means there’s a sync delay between our payment processor and your account status in Gigbuilder.
Here are a few quick things to try first:
Step 1: Sign out and back in
Sometimes the browser cache holds the old status. Sign out completely, clear your browser cache, then log back in. Your account may have already been reactivated on the server.
Step 2: Check your payment method
If the issue persists, open Billing in the main menu and make sure your payment method is still active. If the payment (ID: 4690) failed to process for any reason, that could explain the suspension.
Step 3: Contact our billing team
Our billing specialist Ken will investigate your payment directly. He’ll verify that payment 4690 was processed and manually lift the suspension if needed. You should hear back within a few hours.
Pro Tip: If you need access to your account urgently, reply here or email support@gigbuilder.com and let us know. We can prioritize the manual fix.
— Ashley, Gigbuilder Support
tried the methods you pointed out and still showing suspended even after making a payment on 2026-09-20 for $25.00 (Basic plan). Payment ID: 4690.
still not working just shows account suspended
i really need to have access please i have events this weekend