# Latest **URL:** https://support.gigbuilder.com/latest.md?page=1 [Latest](https://support.gigbuilder.com/latest.md) · [Categories](https://support.gigbuilder.com/categories.md) · [Tags](https://support.gigbuilder.com/tags.md) **Page:** 2 --- ## [Gigbuilder issues](https://support.gigbuilder.com/t/gigbuilder-issues/192)
**Author:** [@coastaldjs](https://support.gigbuilder.com/u/coastaldjs)\ **Replies:** 1\ **Last updated:** [June 18, 2026, 11:21am UTC](https://support.gigbuilder.com/t/gigbuilder-issues/192 "2026-06-18T11:21:43Z")
Hello, I am going multiple days with this issue, and now it is really affecting my business. I need to be able to log into my account and have my portal successfully working. Please support. --- ## [Paypal Integration](https://support.gigbuilder.com/t/paypal-integration/172)
**Author:** [@djscottreed](https://support.gigbuilder.com/u/djscottreed)\ **Replies:** 4\ **Last updated:** [June 16, 2026, 11:06am UTC](https://support.gigbuilder.com/t/paypal-integration/172 "2026-06-16T11:06:32Z")
Your live PayPal Client ID (AZB2RUZXcgRh6ioXwIIwaYy2evrrIje7IgJPxJrEesUYW6HCBgW2UHXWwTSg\_bb2JXOCzF4WFA0u7JCn) A quick note that the Merchant Services page shows “Use PayPal = Yes” but PayPal never appears in the pro… --- ## [How do I change or update my credit card payment method?](https://support.gigbuilder.com/t/how-do-i-change-or-update-my-credit-card-payment-method/188)
**Author:** [@djjammaster](https://support.gigbuilder.com/u/djjammaster)\ **Replies:** 5\ **Last updated:** [June 16, 2026, 11:02am UTC](https://support.gigbuilder.com/t/how-do-i-change-or-update-my-credit-card-payment-method/188 "2026-06-16T11:02:23Z")
My credit card was hacked and I need to update to my new card. --- ## [Email Server & Routing issue](https://support.gigbuilder.com/t/email-server-routing-issue/191)
**Author:** [@DjGeekusa](https://support.gigbuilder.com/u/DjGeekusa)\ **Replies:** 2\ **Last updated:** [June 16, 2026, 11:00am UTC](https://support.gigbuilder.com/t/email-server-routing-issue/191 "2026-06-16T11:00:18Z")
When I configure email server and rounting to wedj.com hosting I get the below error message. I want messages from gigbuilder to come from sales@dj-geek.com ERROR:Fatal error on SSL transport protocol: transport: \<\_Sele… --- ## [Create text templates](https://support.gigbuilder.com/t/create-text-templates/190)
**Author:** [@DjGeekusa](https://support.gigbuilder.com/u/DjGeekusa)\ **Replies:** 1\ **Last updated:** [June 14, 2026, 12:44pm UTC](https://support.gigbuilder.com/t/create-text-templates/190 "2026-06-14T12:44:15Z")
Is there a way to create a text template that I can send someone thanks --- ## [Song Selection](https://support.gigbuilder.com/t/song-selection/173)
**Author:** [@djfelix](https://support.gigbuilder.com/u/djfelix)\ **Replies:** 2\ **Last updated:** [June 11, 2026, 11:53pm UTC](https://support.gigbuilder.com/t/song-selection/173 "2026-06-11T23:53:03Z")
Clients are stating that some songs are unable to be moved to a playlist. Almost as if the (Select button) is inoperative.. Seems to be more apparent with Spotify Song selections. --- ## [Date booked](https://support.gigbuilder.com/t/date-booked/184)
**Author:** [@DjGeekusa](https://support.gigbuilder.com/u/DjGeekusa)\ **Replies:** 1\ **Last updated:** [June 10, 2026, 1:08pm UTC](https://support.gigbuilder.com/t/date-booked/184 "2026-06-10T13:08:41Z")
I checked my web site and when I tried to book something is says dated booked but when I log in that date is not booked. Date Booked Unfortunately, we are unable to make an online reservation for Saturday - 04 July 2026 … --- ## [Scheduled TEXT / Email not going out](https://support.gigbuilder.com/t/scheduled-text-email-not-going-out/95)
**Author:** [@dahauss](https://support.gigbuilder.com/u/dahauss)\ **Replies:** 26\ **Last updated:** [June 8, 2026, 3:02pm UTC](https://support.gigbuilder.com/t/scheduled-text-email-not-going-out/95 "2026-06-08T15:02:00Z")
I have some schedule text and email message set up to automatically go out based on certain things. So far, only ONE has gone out. Is there a way for you to check and see why they are not going out as set up. My usern… --- ## [Cannot open link in sent agreements to view/sign](https://support.gigbuilder.com/t/cannot-open-link-in-sent-agreements-to-view-sign/182)
**Author:** [@dahauss](https://support.gigbuilder.com/u/dahauss)\ **Replies:** 5\ **Last updated:** [June 6, 2026, 10:14am UTC](https://support.gigbuilder.com/t/cannot-open-link-in-sent-agreements-to-view-sign/182 "2026-06-06T10:14:57Z")
Scott Rosano, is the server still down? I sent n an agreement (hybrid) to a client, but when iv test, you cannot open the agreement from the link in the email that was sent. My username is dahauss. Event June 18. --- ## [PDF Files do not render properly](https://support.gigbuilder.com/t/pdf-files-do-not-render-properly/181)
**Author:** [@dahauss](https://support.gigbuilder.com/u/dahauss)\ **Replies:** 2\ **Last updated:** [June 4, 2026, 11:37pm UTC](https://support.gigbuilder.com/t/pdf-files-do-not-render-properly/181 "2026-06-04T23:37:35Z")
When sending things as PDFs, such as contrats, they do not render properly. This has been the issue forever, and I thought @Scott was going to fix. For example, bullets on Lists do not show up properly and the entire p… --- ## [Where service shows up by city WEDJ.com](https://support.gigbuilder.com/t/where-service-shows-up-by-city-wedj-com/179)
**Author:** [@jangel008](https://support.gigbuilder.com/u/jangel008)\ **Replies:** 3\ **Last updated:** [June 4, 2026, 10:35am UTC](https://support.gigbuilder.com/t/where-service-shows-up-by-city-wedj-com/179 "2026-06-04T10:35:37Z")
When the WEDJ website upgraded, my DJ service showed back up. One time, it will show up as the gold listing for the town where I live. Later, it will show up as silver even though I am supposed to be gold. Is there a on… --- ## [Client does not see primary worksheet](https://support.gigbuilder.com/t/client-does-not-see-primary-worksheet/178)
**Author:** [@DjGeekusa](https://support.gigbuilder.com/u/DjGeekusa)\ **Replies:** 4\ **Last updated:** [June 3, 2026, 12:26pm UTC](https://support.gigbuilder.com/t/client-does-not-see-primary-worksheet/178 "2026-06-03T12:26:13Z")
I assigned a client Wedding planning 2026 but when client logs in she does not see it under planning forms. --- ## [Add songs for client to see](https://support.gigbuilder.com/t/add-songs-for-client-to-see/177)
**Author:** [@DjGeekusa](https://support.gigbuilder.com/u/DjGeekusa)\ **Replies:** 3\ **Last updated:** [June 2, 2026, 11:36am UTC](https://support.gigbuilder.com/t/add-songs-for-client-to-see/177 "2026-06-02T11:36:25Z")
I want to be able to add songs for the client to see when they login. Is there a good way to do this? --- ## [How to I see sent email to client via gigbuilder](https://support.gigbuilder.com/t/how-to-i-see-sent-email-to-client-via-gigbuilder/176)
**Author:** [@DjGeekusa](https://support.gigbuilder.com/u/DjGeekusa)\ **Replies:** 1\ **Last updated:** [June 1, 2026, 12:43pm UTC](https://support.gigbuilder.com/t/how-to-i-see-sent-email-to-client-via-gigbuilder/176 "2026-06-01T12:43:15Z")
I want to see emails that was sent to customer via gigbuilder. --- ## [See old events](https://support.gigbuilder.com/t/see-old-events/175)
**Author:** [@DjGeekusa](https://support.gigbuilder.com/u/DjGeekusa)\ **Replies:** 1\ **Last updated:** [June 1, 2026, 12:40pm UTC](https://support.gigbuilder.com/t/see-old-events/175 "2026-06-01T12:40:02Z")
I want to see my old events. How do I do that? --- ## [SMTP failed after switching over to new hosting](https://support.gigbuilder.com/t/smtp-failed-after-switching-over-to-new-hosting/174)
**Author:** [@DjGeekusa](https://support.gigbuilder.com/u/DjGeekusa)\ **Replies:** 5\ **Last updated:** [May 31, 2026, 7:54pm UTC](https://support.gigbuilder.com/t/smtp-failed-after-switching-over-to-new-hosting/174 "2026-05-31T19:54:44Z")
Since I switched over to gig builder hosting I cannot send an email to my client it says SMTP failed due to permissions pwithin gig builder. --- ## [Event Prep STILL not loading additional docs](https://support.gigbuilder.com/t/event-prep-still-not-loading-additional-docs/143)
**Author:** [@UltimateCF](https://support.gigbuilder.com/u/UltimateCF)\ **Replies:** 18\ **Last updated:** [May 30, 2026, 4:47pm UTC](https://support.gigbuilder.com/t/event-prep-still-not-loading-additional-docs/143 "2026-05-30T16:47:50Z")
Tried posting in General and on FB Page. Let’s try here next. --- ## [Overcharged](https://support.gigbuilder.com/t/overcharged/166)
**Author:** [@Tommy\_Keller](https://support.gigbuilder.com/u/Tommy_Keller)\ **Replies:** 5\ **Last updated:** [May 29, 2026, 7:10pm UTC](https://support.gigbuilder.com/t/overcharged/166 "2026-05-29T19:10:57Z")
Hi Ken. my base pay is listed as $199.95, but I was charged 299.95. Can we please adjust a refund? --- ## [Configuring Outlook with hosting web settings](https://support.gigbuilder.com/t/configuring-outlook-with-hosting-web-settings/171)
**Author:** [@DjGeekusa](https://support.gigbuilder.com/u/DjGeekusa)\ **Replies:** 1\ **Last updated:** [May 29, 2026, 4:17am UTC](https://support.gigbuilder.com/t/configuring-outlook-with-hosting-web-settings/171 "2026-05-29T04:17:07Z")
You guys host my website I am trying to configure my Outlook on my mobile phone to connect to my email. --- ## [Need way to move songs between music lists](https://support.gigbuilder.com/t/need-way-to-move-songs-between-music-lists/86)
**Author:** [@CMountProductions](https://support.gigbuilder.com/u/CMountProductions)\ **Replies:** 3\ **Last updated:** [May 27, 2026, 12:18pm UTC](https://support.gigbuilder.com/t/need-way-to-move-songs-between-music-lists/86 "2026-05-27T12:18:42Z")
Client asked how to move songs between lists, and I can’t find a way to do this. (like move songs from additional requests to priority requests, move between dinner & cocktail) --- ## [DJ service not showing](https://support.gigbuilder.com/t/dj-service-not-showing/165)
**Author:** [@jangel008](https://support.gigbuilder.com/u/jangel008)\ **Replies:** 4\ **Last updated:** [May 25, 2026, 8:27pm UTC](https://support.gigbuilder.com/t/dj-service-not-showing/165 "2026-05-25T20:27:35Z")
I upgraded from a free listing with WEDJ to Gold three weeks ago. When I did that my DJ service completely disappeared from WEDJ. I contacted support. I have a ticket number. When I email every 2-3 days to check on thing… --- ## [Fixed: Estimate/Quote email images missing URLs](https://support.gigbuilder.com/t/fixed-estimate-quote-email-images-missing-urls/169)
**Author:** [@Ashley](https://support.gigbuilder.com/u/Ashley)\ **Replies:** 0\ **Last updated:** [May 24, 2026, 2:15pm UTC](https://support.gigbuilder.com/t/fixed-estimate-quote-email-images-missing-urls/169 "2026-05-24T14:15:43Z")
We’ve fixed an issue where images in the Gigbuilder estimate/quote email table were rendering with incomplete URLs (missing the https:// prefix). This affected estimate emails sent directly from the CRM — some images (l… --- ## [Email Estimate - Quote Images](https://support.gigbuilder.com/t/email-estimate-quote-images/105)
**Author:** [@dobby10](https://support.gigbuilder.com/u/dobby10)\ **Replies:** 8\ **Last updated:** [May 24, 2026, 1:24am UTC](https://support.gigbuilder.com/t/email-estimate-quote-images/105 "2026-05-24T01:24:47Z")
There is an issue with the Gigbuilder created table that provides an instant estimate. The images in the table are incomplete URLs, they’re missing the https:// for example: img src=“l.gigbuilder.com/xxxxx” width=“96… --- ## [Client cant.login](https://support.gigbuilder.com/t/client-cant-login/163)
**Author:** [@cmoore](https://support.gigbuilder.com/u/cmoore)\ **Replies:** 5\ **Last updated:** [May 22, 2026, 10:10pm UTC](https://support.gigbuilder.com/t/client-cant-login/163 "2026-05-22T22:10:24Z")
Client Colleen Dillon for this Saturday can’t login to event. I have confirmed this. User cmoore Madcap Milwaukee --- ## [PDF not working](https://support.gigbuilder.com/t/pdf-not-working/162)
**Author:** [@stickman](https://support.gigbuilder.com/u/stickman)\ **Replies:** 4\ **Last updated:** [May 22, 2026, 10:20am UTC](https://support.gigbuilder.com/t/pdf-not-working/162 "2026-05-22T10:20:32Z")
Tried to create PDF of document and received message stating "Fail to generate PDF invalid HTML which usually means missing image. I tried to create a PDF on an invoce previuosly created and received the same mmessgae --- ## [Fixed: PDF Generation Error](https://support.gigbuilder.com/t/fixed-pdf-generation-error/164)
**Author:** [@Ashley](https://support.gigbuilder.com/u/Ashley)\ **Replies:** 0\ **Last updated:** [May 22, 2026, 10:14am UTC](https://support.gigbuilder.com/t/fixed-pdf-generation-error/164 "2026-05-22T10:14:01Z")
We identified and fixed a bug affecting PDF generation that was causing the “Failed to generate PDF due to invalid HTML / missing image” error. What was the issue? A recent code update introduced a regression in our PD… --- ## [Music list miss-labeled](https://support.gigbuilder.com/t/music-list-miss-labeled/148)
**Author:** [@djwolfson](https://support.gigbuilder.com/u/djwolfson)\ **Replies:** 4\ **Last updated:** [May 21, 2026, 6:33pm UTC](https://support.gigbuilder.com/t/music-list-miss-labeled/148 "2026-05-21T18:33:09Z")
I have created custom names for each playlist. For example, the default list that used to be called “Additional Requests” has been renamed by me to “Dance Music”. My customers correctly see the new list titles in their… --- ## [Clients not seeing data on portal](https://support.gigbuilder.com/t/clients-not-seeing-data-on-portal/161)
**Author:** [@chasentertainment](https://support.gigbuilder.com/u/chasentertainment)\ **Replies:** 3\ **Last updated:** [May 21, 2026, 3:12pm UTC](https://support.gigbuilder.com/t/clients-not-seeing-data-on-portal/161 "2026-05-21T15:12:12Z")
When clients login to their portal they cannot see any data and it is blank. Username is: chasentertainment --- ## [Wordpress web site on gigbuilder hosting](https://support.gigbuilder.com/t/wordpress-web-site-on-gigbuilder-hosting/160)
**Author:** [@DjGeekusa](https://support.gigbuilder.com/u/DjGeekusa)\ **Replies:** 4\ **Last updated:** [May 20, 2026, 9:41pm UTC](https://support.gigbuilder.com/t/wordpress-web-site-on-gigbuilder-hosting/160 "2026-05-20T21:41:13Z")
Scott migrated my WordPress site over to gigbuilder but when I login to WordPress it shows Log In ‹ DJ Geek – Mobile DJ Services — WordPress and not https://dj-geek.com/wp-admin. Please advise how to fix this. It broke s… --- ## [Client can't access contract](https://support.gigbuilder.com/t/client-cant-access-contract/152)
**Author:** [@djotherguy](https://support.gigbuilder.com/u/djotherguy)\ **Replies:** 4\ **Last updated:** [May 20, 2026, 2:00pm UTC](https://support.gigbuilder.com/t/client-cant-access-contract/152 "2026-05-20T14:00:56Z")
I’ve added the contract to the event. I see it on my end on Chrome but not on Safari. Client can’t see it either. She has cleared her cache and cookies and still doesn’t see it. Do I add the date and my company here? [Previous page](https://support.gigbuilder.com/latest.md) [Next page](https://support.gigbuilder.com/latest.md?page=2)