# Latest
**URL:** https://support.gigbuilder.com/latest.md
[Latest](https://support.gigbuilder.com/latest.md) · [Categories](https://support.gigbuilder.com/categories.md) · [Tags](https://support.gigbuilder.com/tags.md)
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## [Welcome to Gigbuilder Support! 👋](https://support.gigbuilder.com/t/welcome-to-gigbuilder-support/5)
**Author:** [@system](https://support.gigbuilder.com/u/system)\
**Replies:** 0\
**Last updated:** [September 7, 2025, 10:19pm UTC](https://support.gigbuilder.com/t/welcome-to-gigbuilder-support/5 "2025-09-07T22:19:39Z")
We are so glad you joined us. Gigbuilder Support Peer and Developer support for Gigbuilder customers Here are some things you can do to get started: :speaking\_head: Introduce yourself by adding your picture and info…
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## [Account Suspended Despite Payment](https://support.gigbuilder.com/t/account-suspended-despite-payment/218)
**Author:** [@Ashley](https://support.gigbuilder.com/u/Ashley)\
**Replies:** 3\
**Last updated:** [September 29, 2026, 4:48pm UTC](https://support.gigbuilder.com/t/account-suspended-despite-payment/218 "2026-09-29T16:48:13Z")
Customer reports account showing suspended even after making a payment on 2026-09-20 for $25.00 (Basic plan). Payment ID: 4690.
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## [Payment by Credit card through PAYPAL](https://support.gigbuilder.com/t/payment-by-credit-card-through-paypal/219)
**Author:** [@dahauss](https://support.gigbuilder.com/u/dahauss)\
**Replies:** 1\
**Last updated:** [September 28, 2026, 3:01pm UTC](https://support.gigbuilder.com/t/payment-by-credit-card-through-paypal/219 "2026-09-28T15:01:39Z")
Can we please fix the payment by Credit Card though Paypal so that it breaks down the amount paid and the fees correctly. I always have to go in and fix that. Also I would like to be able to change the default wording …
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## [Website Loading Error](https://support.gigbuilder.com/t/website-loading-error/217)
**Author:** [@Soundsab](https://support.gigbuilder.com/u/Soundsab)\
**Replies:** 1\
**Last updated:** [September 14, 2026, 2:03pm UTC](https://support.gigbuilder.com/t/website-loading-error/217 "2026-09-14T14:03:37Z")
Tony Ho - Sounds Abound Entertainment - Http Error 500 upon visiting website.
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## [Preview a contact for a specific event](https://support.gigbuilder.com/t/preview-a-contact-for-a-specific-event/216)
**Author:** [@DjGeekusa](https://support.gigbuilder.com/u/DjGeekusa)\
**Replies:** 1\
**Last updated:** [September 3, 2026, 5:54pm UTC](https://support.gigbuilder.com/t/preview-a-contact-for-a-specific-event/216 "2026-09-03T17:54:54Z")
I want to preview a contact for a specific event before sending it to the client
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## [Create a hourly rate package](https://support.gigbuilder.com/t/create-a-hourly-rate-package/215)
**Author:** [@DjGeekusa](https://support.gigbuilder.com/u/DjGeekusa)\
**Replies:** 3\
**Last updated:** [September 3, 2026, 12:30pm UTC](https://support.gigbuilder.com/t/create-a-hourly-rate-package/215 "2026-09-03T12:30:09Z")
I would like to setup a package or add-on to bill a client an hourly rate
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## [Campaign Upload List Error](https://support.gigbuilder.com/t/campaign-upload-list-error/214)
**Author:** [@bmiles\_minto](https://support.gigbuilder.com/u/bmiles_minto)\
**Replies:** 5\
**Last updated:** [August 27, 2026, 8:38pm UTC](https://support.gigbuilder.com/t/campaign-upload-list-error/214 "2026-08-27T20:38:35Z")
Help! I was in the middle of uploading a new campaign list and Gigbuilder logged me out as my list of 5 people was uploading. When I logged back in, it now says that I have 2,000 campaign leads that are all dated 1/1/201…
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## [Payroll view options](https://support.gigbuilder.com/t/payroll-view-options/213)
**Author:** [@Tommy\_Keller](https://support.gigbuilder.com/u/Tommy_Keller)\
**Replies:** 1\
**Last updated:** [August 14, 2026, 5:02pm UTC](https://support.gigbuilder.com/t/payroll-view-options/213 "2026-08-14T17:02:48Z")
can we please allow the payroll page to have a toggle to view pay per employee for that period, rather than just by event?
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## [Employee Notifications](https://support.gigbuilder.com/t/employee-notifications/212)
**Author:** [@Soundsab](https://support.gigbuilder.com/u/Soundsab)\
**Replies:** 2\
**Last updated:** [August 13, 2026, 2:22pm UTC](https://support.gigbuilder.com/t/employee-notifications/212 "2026-08-13T14:22:58Z")
Tony Ho - Sounds Abound Entertainment - Employees are not receiving notification of being booked for an event. Whether the Notification Status for a particular employee is set as Pending or Confirmed. They are not receiv…
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## [Homepage Calendar Misrepresenting Event Status](https://support.gigbuilder.com/t/homepage-calendar-misrepresenting-event-status/207)
**Author:** [@bmiles\_minto](https://support.gigbuilder.com/u/bmiles_minto)\
**Replies:** 8\
**Last updated:** [August 5, 2026, 9:22pm UTC](https://support.gigbuilder.com/t/homepage-calendar-misrepresenting-event-status/207 "2026-08-05T21:22:31Z")
Our calendar on our homepage has been showing that we have confirmed events (shaded blue to green - green for confirmed) on the at a glance, however, when clicking in to the date to see the activity, there are no events …
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## [Employee 3,4,5,6 ext Not removing from availability calendar](https://support.gigbuilder.com/t/employee-3-4-5-6-ext-not-removing-from-availability-calendar/211)
**Author:** [@djfelix](https://support.gigbuilder.com/u/djfelix)\
**Replies:** 1\
**Last updated:** [August 2, 2026, 7:40pm UTC](https://support.gigbuilder.com/t/employee-3-4-5-6-ext-not-removing-from-availability-calendar/211 "2026-08-02T19:40:07Z")
Hey Scott.. My availability calendar is showing me available on the 7th of august when I am already booked. I am and EXTRA 4.. SO it looks like people in EXTRAS are NOT being removed from availability I’m in extra 4 and…
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## [Customer number tag does not work {$CUSTOMERID}](https://support.gigbuilder.com/t/customer-number-tag-does-not-work-customerid/210)
**Author:** [@dahauss](https://support.gigbuilder.com/u/dahauss)\
**Replies:** 1\
**Last updated:** [July 31, 2026, 11:10pm UTC](https://support.gigbuilder.com/t/customer-number-tag-does-not-work-customerid/210 "2026-07-31T23:10:13Z")
My invoices and receipts have the customer number tag {$CUSTOMERID} but when I use it, it is blank. How do I get this to populate?
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## [Payments not reflecting fees](https://support.gigbuilder.com/t/payments-not-reflecting-fees/209)
**Author:** [@dahauss](https://support.gigbuilder.com/u/dahauss)\
**Replies:** 3\
**Last updated:** [July 31, 2026, 10:30pm UTC](https://support.gigbuilder.com/t/payments-not-reflecting-fees/209 "2026-07-31T22:30:59Z")
I just had a client pay by credit card and gigbuilder did not separate the credit card fees, so the balance due is less then it should be. How can I resolve this?
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## [Credit card fees?](https://support.gigbuilder.com/t/credit-card-fees/208)
**Author:** [@dahauss](https://support.gigbuilder.com/u/dahauss)\
**Replies:** 1\
**Last updated:** [July 31, 2026, 8:32pm UTC](https://support.gigbuilder.com/t/credit-card-fees/208 "2026-07-31T20:32:56Z")
I have my gigbuilder set to add 3%. When a client signs a hybrid agreement and goes to make payment, using a credit card in PayPal through gigbuilder, will it automatically add in the 3%?
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## [Wedding timeline](https://support.gigbuilder.com/t/wedding-timeline/206)
**Author:** [@RenoEpicSounds](https://support.gigbuilder.com/u/RenoEpicSounds)\
**Replies:** 1\
**Last updated:** [July 24, 2026, 2:45pm UTC](https://support.gigbuilder.com/t/wedding-timeline/206 "2026-07-24T14:45:56Z")
Can you create me a wedding timeline for ceremony and reception as one timeline.
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## [Payroll show ALL Post Production](https://support.gigbuilder.com/t/payroll-show-all-post-production/205)
**Author:** [@Tommy\_Keller](https://support.gigbuilder.com/u/Tommy_Keller)\
**Replies:** 1\
**Last updated:** [July 23, 2026, 5:16pm UTC](https://support.gigbuilder.com/t/payroll-show-all-post-production/205 "2026-07-23T17:16:30Z")
Can we have a button on this page that shows payroll for only Post Production weddings? Or go even further and show payroll for other categories like booked, pending, etc?
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## [Communication with clients](https://support.gigbuilder.com/t/communication-with-clients/204)
**Author:** [@RenoEpicSounds](https://support.gigbuilder.com/u/RenoEpicSounds)\
**Replies:** 1\
**Last updated:** [July 22, 2026, 6:17pm UTC](https://support.gigbuilder.com/t/communication-with-clients/204 "2026-07-22T18:17:39Z")
I’ve had several clients say they tried emailing me though their gigbuilder portal but its not going through. renoepicsounds
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## [Unauthorized Account Creation Email Received](https://support.gigbuilder.com/t/unauthorized-account-creation-email-received/203)
**Author:** [@Ashley](https://support.gigbuilder.com/u/Ashley)\
**Replies:** 1\
**Last updated:** [July 21, 2026, 5:55pm UTC](https://support.gigbuilder.com/t/unauthorized-account-creation-email-received/203 "2026-07-21T17:55:38Z")
The user, surfdeb@hotmail.com, received an email from support@gigbuilder.com stating an account was created and is eligible for a 30-day free trial. The user did not initiate this registration. The email contained an act…
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## [Contact Method not showing on the form](https://support.gigbuilder.com/t/contact-method-not-showing-on-the-form/126)
**Author:** [@dobby10](https://support.gigbuilder.com/u/dobby10)\
**Replies:** 6\
**Last updated:** [July 18, 2026, 9:35pm UTC](https://support.gigbuilder.com/t/contact-method-not-showing-on-the-form/126 "2026-07-18T21:35:34Z")
The Contact Method on the check availability is not showing when set to Optional.
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## [Music Request Search Type Hidding](https://support.gigbuilder.com/t/music-request-search-type-hidding/195)
**Author:** [@dobby10](https://support.gigbuilder.com/u/dobby10)\
**Replies:** 4\
**Last updated:** [July 18, 2026, 9:35pm UTC](https://support.gigbuilder.com/t/music-request-search-type-hidding/195 "2026-07-18T21:35:01Z")
The option to change if you’re searching for title, versus artist versus lyrics is hidden when clicking on the drop down. Confirmed in Chrome and Edge…
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## [Text in email is BLACK when typing](https://support.gigbuilder.com/t/text-in-email-is-black-when-typing/202)
**Author:** [@dahauss](https://support.gigbuilder.com/u/dahauss)\
**Replies:** 5\
**Last updated:** [July 16, 2026, 6:59pm UTC](https://support.gigbuilder.com/t/text-in-email-is-black-when-typing/202 "2026-07-16T18:59:07Z")
I created an email template called “Blank Email Template” … When I go into any client, click on their email address to send mail, and then select the template, the text in the body of the email shows BLACK (I am on a dar…
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## [Unable to modify client Danielle Mason (HTTP web server: HCL notes exception. Document has been deleted.)](https://support.gigbuilder.com/t/unable-to-modify-client-danielle-mason-http-web-server-hcl-notes-exception-document-has-been-deleted/201)
**Author:** [@Ashley](https://support.gigbuilder.com/u/Ashley)\
**Replies:** 1\
**Last updated:** [July 13, 2026, 11:01pm UTC](https://support.gigbuilder.com/t/unable-to-modify-client-danielle-mason-http-web-server-hcl-notes-exception-document-has-been-deleted/201 "2026-07-13T23:01:22Z")
User is unable to modify client Danielle Mason for an event on September 12, 2026. When attempting to save a password, change the client, or save a new client, an error message appears: “HTTP web server: HCL notes except…
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## [Auto email Event Prep](https://support.gigbuilder.com/t/auto-email-event-prep/200)
**Author:** [@Tommy\_Keller](https://support.gigbuilder.com/u/Tommy_Keller)\
**Replies:** 4\
**Last updated:** [July 13, 2026, 4:15pm UTC](https://support.gigbuilder.com/t/auto-email-event-prep/200 "2026-07-13T16:15:43Z")
I’d like to have an auto email go out to the lead dj on the event 3 days before the event date with a copy of the event prep. What is the most efficient way to accomplish this?
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## [Communication Section Not working & Text Replys](https://support.gigbuilder.com/t/communication-section-not-working-text-replys/189)
**Author:** [@djfelix](https://support.gigbuilder.com/u/djfelix)\
**Replies:** 2\
**Last updated:** [June 30, 2026, 4:29pm UTC](https://support.gigbuilder.com/t/communication-section-not-working-text-replys/189 "2026-06-30T16:29:25Z")
Clients are stating that the communication tab section is not working. Unable to send message. Clients are also stating that they are REPLYING to automated TEXT messages, but I am not receiving the message.
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## [Client login background](https://support.gigbuilder.com/t/client-login-background/199)
**Author:** [@dahauss](https://support.gigbuilder.com/u/dahauss)\
**Replies:** 5\
**Last updated:** [June 30, 2026, 1:25pm UTC](https://support.gigbuilder.com/t/client-login-background/199 "2026-06-30T13:25:31Z")
Is there a way to customize the gigbuiler client login background? Login to your Event just currently has a white background. Thank you …
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## [AI Services](https://support.gigbuilder.com/t/ai-services/198)
**Author:** [@DjGeekusa](https://support.gigbuilder.com/u/DjGeekusa)\
**Replies:** 3\
**Last updated:** [June 29, 2026, 12:20pm UTC](https://support.gigbuilder.com/t/ai-services/198 "2026-06-29T12:20:10Z")
What is the difference between AI Assistant and Sales Assistant? for AI Services?
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## [SoGo email issue when sending email](https://support.gigbuilder.com/t/sogo-email-issue-when-sending-email/197)
**Author:** [@DjGeekusa](https://support.gigbuilder.com/u/DjGeekusa)\
**Replies:** 1\
**Last updated:** [June 26, 2026, 5:06pm UTC](https://support.gigbuilder.com/t/sogo-email-issue-when-sending-email/197 "2026-06-26T17:06:17Z")
require state 2, now in 1
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## [Billing subscription](https://support.gigbuilder.com/t/billing-subscription/183)
**Author:** [@coastaldjs](https://support.gigbuilder.com/u/coastaldjs)\
**Replies:** 6\
**Last updated:** [June 25, 2026, 10:54pm UTC](https://support.gigbuilder.com/t/billing-subscription/183 "2026-06-25T22:54:50Z")
Hello, it says that my account is past due, however there are no invoices or any information under subscription level Next payment due Subscription status Base payment amount
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## [Remove footers from PDF](https://support.gigbuilder.com/t/remove-footers-from-pdf/196)
**Author:** [@dahauss](https://support.gigbuilder.com/u/dahauss)\
**Replies:** 1\
**Last updated:** [June 24, 2026, 6:01pm UTC](https://support.gigbuilder.com/t/remove-footers-from-pdf/196 "2026-06-24T18:01:23Z")
when opening up a document as PDF it adds a footer “Gigbuilder Report - Generated on 2026-06-24 12:57” … Can this be removed? Thank you … Dave
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## [Default Guest Song Request Limit](https://support.gigbuilder.com/t/default-guest-song-request-limit/193)
**Author:** [@dobby10](https://support.gigbuilder.com/u/dobby10)\
**Replies:** 1\
**Last updated:** [June 20, 2026, 1:21am UTC](https://support.gigbuilder.com/t/default-guest-song-request-limit/193 "2026-06-20T01:21:02Z")
I would like a way to universally set a default limit on Guest Requests. It seems like it is set to 5 by default with no way to change it besides manually doing it when creating the event.
[Next page](https://support.gigbuilder.com/latest.md?page=1)