# General **URL:** https://support.gigbuilder.com/c/general/4.md [Latest](https://support.gigbuilder.com/latest.md) · [Categories](https://support.gigbuilder.com/categories.md) · [Tags](https://support.gigbuilder.com/tags.md) --- ## [Welcome to Gigbuilder Support! 👋](https://support.gigbuilder.com/t/welcome-to-gigbuilder-support/5)
**Author:** [@system](https://support.gigbuilder.com/u/system)\ **Replies:** 0\ **Last updated:** [September 7, 2025, 10:19pm UTC](https://support.gigbuilder.com/t/welcome-to-gigbuilder-support/5 "2025-09-07T22:19:39Z")
We are so glad you joined us. Gigbuilder Support Peer and Developer support for Gigbuilder customers Here are some things you can do to get started: :speaking\_head: Introduce yourself by adding your picture and info… --- ## [About the General category](https://support.gigbuilder.com/t/about-the-general-category/3)
**Author:** [@system](https://support.gigbuilder.com/u/system)\ **Replies:** 0
--- ## [Account Suspended Despite Payment](https://support.gigbuilder.com/t/account-suspended-despite-payment/218)
**Author:** [@Ashley](https://support.gigbuilder.com/u/Ashley)\ **Replies:** 3\ **Last updated:** [September 29, 2026, 4:48pm UTC](https://support.gigbuilder.com/t/account-suspended-despite-payment/218 "2026-09-29T16:48:13Z")
Customer reports account showing suspended even after making a payment on 2026-09-20 for $25.00 (Basic plan). Payment ID: 4690. --- ## [Payment by Credit card through PAYPAL](https://support.gigbuilder.com/t/payment-by-credit-card-through-paypal/219)
**Author:** [@dahauss](https://support.gigbuilder.com/u/dahauss)\ **Replies:** 1\ **Last updated:** [September 28, 2026, 3:01pm UTC](https://support.gigbuilder.com/t/payment-by-credit-card-through-paypal/219 "2026-09-28T15:01:39Z")
Can we please fix the payment by Credit Card though Paypal so that it breaks down the amount paid and the fees correctly. I always have to go in and fix that. Also I would like to be able to change the default wording … --- ## [Preview a contact for a specific event](https://support.gigbuilder.com/t/preview-a-contact-for-a-specific-event/216)
**Author:** [@DjGeekusa](https://support.gigbuilder.com/u/DjGeekusa)\ **Replies:** 1\ **Last updated:** [September 3, 2026, 5:54pm UTC](https://support.gigbuilder.com/t/preview-a-contact-for-a-specific-event/216 "2026-09-03T17:54:54Z")
I want to preview a contact for a specific event before sending it to the client --- ## [Create a hourly rate package](https://support.gigbuilder.com/t/create-a-hourly-rate-package/215)
**Author:** [@DjGeekusa](https://support.gigbuilder.com/u/DjGeekusa)\ **Replies:** 3\ **Last updated:** [September 3, 2026, 12:30pm UTC](https://support.gigbuilder.com/t/create-a-hourly-rate-package/215 "2026-09-03T12:30:09Z")
I would like to setup a package or add-on to bill a client an hourly rate --- ## [Employee Notifications](https://support.gigbuilder.com/t/employee-notifications/212)
**Author:** [@Soundsab](https://support.gigbuilder.com/u/Soundsab)\ **Replies:** 2\ **Last updated:** [August 13, 2026, 2:22pm UTC](https://support.gigbuilder.com/t/employee-notifications/212 "2026-08-13T14:22:58Z")
Tony Ho - Sounds Abound Entertainment - Employees are not receiving notification of being booked for an event. Whether the Notification Status for a particular employee is set as Pending or Confirmed. They are not receiv… --- ## [Employee 3,4,5,6 ext Not removing from availability calendar](https://support.gigbuilder.com/t/employee-3-4-5-6-ext-not-removing-from-availability-calendar/211)
**Author:** [@djfelix](https://support.gigbuilder.com/u/djfelix)\ **Replies:** 1\ **Last updated:** [August 2, 2026, 7:40pm UTC](https://support.gigbuilder.com/t/employee-3-4-5-6-ext-not-removing-from-availability-calendar/211 "2026-08-02T19:40:07Z")
Hey Scott.. My availability calendar is showing me available on the 7th of august when I am already booked. I am and EXTRA 4.. SO it looks like people in EXTRAS are NOT being removed from availability I’m in extra 4 and… --- ## [Customer number tag does not work {$CUSTOMERID}](https://support.gigbuilder.com/t/customer-number-tag-does-not-work-customerid/210)
**Author:** [@dahauss](https://support.gigbuilder.com/u/dahauss)\ **Replies:** 1\ **Last updated:** [July 31, 2026, 11:10pm UTC](https://support.gigbuilder.com/t/customer-number-tag-does-not-work-customerid/210 "2026-07-31T23:10:13Z")
My invoices and receipts have the customer number tag {$CUSTOMERID} but when I use it, it is blank. How do I get this to populate? --- ## [Payments not reflecting fees](https://support.gigbuilder.com/t/payments-not-reflecting-fees/209)
**Author:** [@dahauss](https://support.gigbuilder.com/u/dahauss)\ **Replies:** 3\ **Last updated:** [July 31, 2026, 10:30pm UTC](https://support.gigbuilder.com/t/payments-not-reflecting-fees/209 "2026-07-31T22:30:59Z")
I just had a client pay by credit card and gigbuilder did not separate the credit card fees, so the balance due is less then it should be. How can I resolve this? --- ## [Credit card fees?](https://support.gigbuilder.com/t/credit-card-fees/208)
**Author:** [@dahauss](https://support.gigbuilder.com/u/dahauss)\ **Replies:** 1\ **Last updated:** [July 31, 2026, 8:32pm UTC](https://support.gigbuilder.com/t/credit-card-fees/208 "2026-07-31T20:32:56Z")
I have my gigbuilder set to add 3%. When a client signs a hybrid agreement and goes to make payment, using a credit card in PayPal through gigbuilder, will it automatically add in the 3%? --- ## [Wedding timeline](https://support.gigbuilder.com/t/wedding-timeline/206)
**Author:** [@RenoEpicSounds](https://support.gigbuilder.com/u/RenoEpicSounds)\ **Replies:** 1\ **Last updated:** [July 24, 2026, 2:45pm UTC](https://support.gigbuilder.com/t/wedding-timeline/206 "2026-07-24T14:45:56Z")
Can you create me a wedding timeline for ceremony and reception as one timeline. --- ## [Text in email is BLACK when typing](https://support.gigbuilder.com/t/text-in-email-is-black-when-typing/202)
**Author:** [@dahauss](https://support.gigbuilder.com/u/dahauss)\ **Replies:** 5\ **Last updated:** [July 16, 2026, 6:59pm UTC](https://support.gigbuilder.com/t/text-in-email-is-black-when-typing/202 "2026-07-16T18:59:07Z")
I created an email template called “Blank Email Template” … When I go into any client, click on their email address to send mail, and then select the template, the text in the body of the email shows BLACK (I am on a dar… --- ## [Auto email Event Prep](https://support.gigbuilder.com/t/auto-email-event-prep/200)
**Author:** [@Tommy\_Keller](https://support.gigbuilder.com/u/Tommy_Keller)\ **Replies:** 4\ **Last updated:** [July 13, 2026, 4:15pm UTC](https://support.gigbuilder.com/t/auto-email-event-prep/200 "2026-07-13T16:15:43Z")
I’d like to have an auto email go out to the lead dj on the event 3 days before the event date with a copy of the event prep. What is the most efficient way to accomplish this? --- ## [Client login background](https://support.gigbuilder.com/t/client-login-background/199)
**Author:** [@dahauss](https://support.gigbuilder.com/u/dahauss)\ **Replies:** 5\ **Last updated:** [June 30, 2026, 1:25pm UTC](https://support.gigbuilder.com/t/client-login-background/199 "2026-06-30T13:25:31Z")
Is there a way to customize the gigbuiler client login background? Login to your Event just currently has a white background. Thank you … --- ## [AI Services](https://support.gigbuilder.com/t/ai-services/198)
**Author:** [@DjGeekusa](https://support.gigbuilder.com/u/DjGeekusa)\ **Replies:** 3\ **Last updated:** [June 29, 2026, 12:20pm UTC](https://support.gigbuilder.com/t/ai-services/198 "2026-06-29T12:20:10Z")
What is the difference between AI Assistant and Sales Assistant? for AI Services? --- ## [Billing subscription](https://support.gigbuilder.com/t/billing-subscription/183)
**Author:** [@coastaldjs](https://support.gigbuilder.com/u/coastaldjs)\ **Replies:** 6\ **Last updated:** [June 25, 2026, 10:54pm UTC](https://support.gigbuilder.com/t/billing-subscription/183 "2026-06-25T22:54:50Z")
Hello, it says that my account is past due, however there are no invoices or any information under subscription level Next payment due Subscription status Base payment amount --- ## [Remove footers from PDF](https://support.gigbuilder.com/t/remove-footers-from-pdf/196)
**Author:** [@dahauss](https://support.gigbuilder.com/u/dahauss)\ **Replies:** 1\ **Last updated:** [June 24, 2026, 6:01pm UTC](https://support.gigbuilder.com/t/remove-footers-from-pdf/196 "2026-06-24T18:01:23Z")
when opening up a document as PDF it adds a footer “Gigbuilder Report - Generated on 2026-06-24 12:57” … Can this be removed? Thank you … Dave --- ## [Gigbuilder issues](https://support.gigbuilder.com/t/gigbuilder-issues/192)
**Author:** [@coastaldjs](https://support.gigbuilder.com/u/coastaldjs)\ **Replies:** 1\ **Last updated:** [June 18, 2026, 11:21am UTC](https://support.gigbuilder.com/t/gigbuilder-issues/192 "2026-06-18T11:21:43Z")
Hello, I am going multiple days with this issue, and now it is really affecting my business. I need to be able to log into my account and have my portal successfully working. Please support. --- ## [How do I change or update my credit card payment method?](https://support.gigbuilder.com/t/how-do-i-change-or-update-my-credit-card-payment-method/188)
**Author:** [@djjammaster](https://support.gigbuilder.com/u/djjammaster)\ **Replies:** 5\ **Last updated:** [June 16, 2026, 11:02am UTC](https://support.gigbuilder.com/t/how-do-i-change-or-update-my-credit-card-payment-method/188 "2026-06-16T11:02:23Z")
My credit card was hacked and I need to update to my new card. --- ## [Email Server & Routing issue](https://support.gigbuilder.com/t/email-server-routing-issue/191)
**Author:** [@DjGeekusa](https://support.gigbuilder.com/u/DjGeekusa)\ **Replies:** 2\ **Last updated:** [June 16, 2026, 11:00am UTC](https://support.gigbuilder.com/t/email-server-routing-issue/191 "2026-06-16T11:00:18Z")
When I configure email server and rounting to wedj.com hosting I get the below error message. I want messages from gigbuilder to come from sales@dj-geek.com ERROR:Fatal error on SSL transport protocol: transport: \<\_Sele… --- ## [Create text templates](https://support.gigbuilder.com/t/create-text-templates/190)
**Author:** [@DjGeekusa](https://support.gigbuilder.com/u/DjGeekusa)\ **Replies:** 1\ **Last updated:** [June 14, 2026, 12:44pm UTC](https://support.gigbuilder.com/t/create-text-templates/190 "2026-06-14T12:44:15Z")
Is there a way to create a text template that I can send someone thanks --- ## [Date booked](https://support.gigbuilder.com/t/date-booked/184)
**Author:** [@DjGeekusa](https://support.gigbuilder.com/u/DjGeekusa)\ **Replies:** 1\ **Last updated:** [June 10, 2026, 1:08pm UTC](https://support.gigbuilder.com/t/date-booked/184 "2026-06-10T13:08:41Z")
I checked my web site and when I tried to book something is says dated booked but when I log in that date is not booked. Date Booked Unfortunately, we are unable to make an online reservation for Saturday - 04 July 2026 … --- ## [Scheduled TEXT / Email not going out](https://support.gigbuilder.com/t/scheduled-text-email-not-going-out/95)
**Author:** [@dahauss](https://support.gigbuilder.com/u/dahauss)\ **Replies:** 26\ **Last updated:** [June 8, 2026, 3:02pm UTC](https://support.gigbuilder.com/t/scheduled-text-email-not-going-out/95 "2026-06-08T15:02:00Z")
I have some schedule text and email message set up to automatically go out based on certain things. So far, only ONE has gone out. Is there a way for you to check and see why they are not going out as set up. My usern… --- ## [Cannot open link in sent agreements to view/sign](https://support.gigbuilder.com/t/cannot-open-link-in-sent-agreements-to-view-sign/182)
**Author:** [@dahauss](https://support.gigbuilder.com/u/dahauss)\ **Replies:** 5\ **Last updated:** [June 6, 2026, 10:14am UTC](https://support.gigbuilder.com/t/cannot-open-link-in-sent-agreements-to-view-sign/182 "2026-06-06T10:14:57Z")
Scott Rosano, is the server still down? I sent n an agreement (hybrid) to a client, but when iv test, you cannot open the agreement from the link in the email that was sent. My username is dahauss. Event June 18. --- ## [PDF Files do not render properly](https://support.gigbuilder.com/t/pdf-files-do-not-render-properly/181)
**Author:** [@dahauss](https://support.gigbuilder.com/u/dahauss)\ **Replies:** 2\ **Last updated:** [June 4, 2026, 11:37pm UTC](https://support.gigbuilder.com/t/pdf-files-do-not-render-properly/181 "2026-06-04T23:37:35Z")
When sending things as PDFs, such as contrats, they do not render properly. This has been the issue forever, and I thought @Scott was going to fix. For example, bullets on Lists do not show up properly and the entire p… --- ## [Where service shows up by city WEDJ.com](https://support.gigbuilder.com/t/where-service-shows-up-by-city-wedj-com/179)
**Author:** [@jangel008](https://support.gigbuilder.com/u/jangel008)\ **Replies:** 3\ **Last updated:** [June 4, 2026, 10:35am UTC](https://support.gigbuilder.com/t/where-service-shows-up-by-city-wedj-com/179 "2026-06-04T10:35:37Z")
When the WEDJ website upgraded, my DJ service showed back up. One time, it will show up as the gold listing for the town where I live. Later, it will show up as silver even though I am supposed to be gold. Is there a on… --- ## [Client does not see primary worksheet](https://support.gigbuilder.com/t/client-does-not-see-primary-worksheet/178)
**Author:** [@DjGeekusa](https://support.gigbuilder.com/u/DjGeekusa)\ **Replies:** 4\ **Last updated:** [June 3, 2026, 12:26pm UTC](https://support.gigbuilder.com/t/client-does-not-see-primary-worksheet/178 "2026-06-03T12:26:13Z")
I assigned a client Wedding planning 2026 but when client logs in she does not see it under planning forms. --- ## [Add songs for client to see](https://support.gigbuilder.com/t/add-songs-for-client-to-see/177)
**Author:** [@DjGeekusa](https://support.gigbuilder.com/u/DjGeekusa)\ **Replies:** 3\ **Last updated:** [June 2, 2026, 11:36am UTC](https://support.gigbuilder.com/t/add-songs-for-client-to-see/177 "2026-06-02T11:36:25Z")
I want to be able to add songs for the client to see when they login. Is there a good way to do this? --- ## [How to I see sent email to client via gigbuilder](https://support.gigbuilder.com/t/how-to-i-see-sent-email-to-client-via-gigbuilder/176)
**Author:** [@DjGeekusa](https://support.gigbuilder.com/u/DjGeekusa)\ **Replies:** 1\ **Last updated:** [June 1, 2026, 12:43pm UTC](https://support.gigbuilder.com/t/how-to-i-see-sent-email-to-client-via-gigbuilder/176 "2026-06-01T12:43:15Z")
I want to see emails that was sent to customer via gigbuilder. [Next page](https://support.gigbuilder.com/c/general/4.md?page=1)